This website www.purepetgroup.co.uk is owned and operated by Pure Pet Group which is a trading style of SCH Ltd.  The registered office is Pathfinder House, Testwood Park, Salisbury Road, Totton, Southampton, Hampshire, SO40 2RW VAT 880 9866 64.  Email: sales@purepetgroup.co.uk Tel: 023 81 097 021

You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. You will be required to pay for the goods in full before delivery. Promotional prices are subject to availability. All prices quoted on our website are in UK pounds and include Value Added Tax (if applicable) at the current rate. Once your order has been placed, changes may not be possible or if they are may incur additional charges or delays. When you place an order with us, you are agreeing to purchase goods from us. We will send you a confirmation e-mail. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this, refund you in full and there will be no contract between us. Images of products on this website are for illustrative purposes only. Due to the natural origin and production of most of our products, they will vary from the image/s shown on the website and indeed from each other. They will not include any of the pictured accessories, unless stated in the specification of the goods. We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual product. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith. This contract is covered by English law. By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

Cancellation and returns

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.  Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

Faulty Goods

If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs. Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request. If an item is no longer available we will contact you to offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund. Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

Liability

The products sold on this website comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK. We do not accept liability for any result of feeding or administering products we sell. You are responsible for how you use our products.